Scaffolding
The Project
Millcroft was awarded the contract at the Mandarin Oriental Hyde Park, London, following a competitive tender to deliver a turnkey package for the refurbishment of the hotel’s four external fire escape staircases.
The project formed part of the hotel’s five-year maintenance programme and required a coordinated approach between Millcroft’s Scaffolding and Construction Divisions to refurbish four external fire escape staircases.
As this is a live luxury hotel, our work had to be delivered to the highest safety standards while maintaining guest experience and minimising disruption were essential. Access to the staircases was restricted, and each phase had to be planned to keep the hotel fully operational, with only a limited number of rooms temporarily taken out of use.
The Millcroft Solution
Millcroft's scaffolding division designed and delivered a phased programme, systematically erecting scaffolding to each of the four fire escape staircases to enable safe access for refurbishment. Our team removed the existing paint, carried out maintenance work around the staircase, and then applied a specialist three-coat two-pack epoxy paint. The hotel's bird netting was temporarily removed and reinstated once refurbishment of each staircase had been completed, with Millcroft installing protective netting to prevent dust and debris from affecting the hotel environment.
A key feature of the project was our team's careful planning with the hotel's operational team to minimise disruption to the hotel’s guests, staff and visitors. Once work on each staircase was completed, we dismantled the scaffolding and repositioned it for the next phase. This approach ensured that only rooms adjacent to each staircase were temporarily taken out of service during the maintenance work.
Additional swimming pool works
In addition to this main contract, Millcroft completed a separate specialist project to repair the ceiling void above the hotel’s luxury indoor pool. A bespoke scaffold deck with protective netting and mobile towers was installed, requiring the team to work within the pool itself to reach areas with limited access.
The scaffold design was engineered to distribute load safely over the high-spec volcanic basalt floor tiles, ensuring no damage to the finishes.
The works involved opening the ceiling to identify and repair a leak, re-lagging existing pipework, making good the ceiling and repainting the entire area. All works were completed within a tight three-week timeframe while the pool was temporarily closed.